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Squishy Express policies
Last updated: September 17, 2026
All sales at Squishy Express are final. We do not offer returns, exchanges, or refunds, so please double check your cart before you complete checkout.
Every order is packed fresh for you, and squishies are a tactile product we cannot resell once they leave our hands. For that reason we do not accept returns and we do not issue refunds or exchanges for change of mind, wrong size choice, or duplicate orders placed by mistake.
If your order arrives damaged or if we shipped the wrong item, contact us within 7 days of delivery with your order number and a photo of what arrived. We will review it and, where a packing or shipping mistake is confirmed, we may send a replacement. Replacements are offered at our discretion and are the only remedy for order problems.
Once a package is marked delivered by the carrier we consider the shipment complete. If tracking has not moved for an unusually long time, contact us and we will open a carrier inquiry. We cannot refund orders delayed, misdelivered, or lost by the carrier, though we will always help you follow up on a claim.
Orders can only be canceled before they are packed for shipping. If your order has already entered packing, it can no longer be canceled or refunded.
Please contact us before contacting your bank. Chargebacks filed without first reaching out may result in future orders being declined.
